Refund and Returns Policy

Rissiepit Return Policy

Effective Date: March 12, 2024

1. Returns Eligibility:

• Rissiepit accepts returns for eligible items within 10 days of the delivery date, as stipulated by the South African Consumer Protection Act.
• To be eligible for a return, items must be unused, in their original condition, and accompanied by proof of purchase.

2. Non-Returnable Items:

• The following items are not eligible for return:
  • Customized or personalized items
  • Gift cards
  • Perishable goods

3. Return Process:

• To initiate a return, please contact our customer support team at 073 153 0627 to request a return authorization.
• Once your return request is approved, you will receive instructions on how to return the item(s).

4. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
• We recommend using a trackable shipping service and purchasing shipping insurance for return shipments.

5. Refunds:

• Once your return is received and inspected, we will send you an email notification to confirm receipt of the returned item(s).
• Refunds will be issued to the original method of payment within 10 business days of the return being processed, as required by the South African Consumer Protection Act.
• Please note that it may take some time for the refund to appear in your account, depending on your payment provider.

6. Exchanges:

• If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange an exchange.
• Exchanges are subject to availability, and we will provide further instructions on how to complete the exchange process.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately upon receipt.
• We will work with you to resolve the issue promptly, either by issuing a replacement or providing a refund.

8. Restocking Fee:

• A restocking fee may apply to returns of certain items. Any applicable restocking fees will be deducted from your refund amount.

9. Contact Us:

• If you have any questions or concerns about our return policy, please contact our customer support team at 073 153 0627.

10. Changes to Return Policy:

• Rissiepit reserves the right to modify or update this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

11. Acceptance of Return Policy:

• By making a purchase from Rissiepit, you agree to accept and abide by our return policy.